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Frank Radochonski, Pop’s Italian Beef & Sausage founder, stands next to a sign announcing the franchise’s new “no antibiotics ever” chicken. Max Lapthorne/22nd Century Media
Max Lapthorne, Contributing Editor
11:20 am CST February 12, 2019
When Pop’s Italian Beef & Sausage founder Frank Radochonski makes decisions about the restaurant chain, he does his best to think like a customer. Radochonski has spent the last 39 years using that decision-making technique to establish Pop’s as an organization that puts the customer first.